Dolce Pelle

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Dolce Pelle

Dolce Pelle Dolce Pelle Dolce Pelle

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Terms and Conditions

Terms & Conditions

These Terms & Conditions (“Terms”) are a legal agreement between you and Dolce Pelle (“we,” “us,” “our”). By visiting our website, purchasing products, requesting custom orders, or using any of our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.


1) Products, Services & Availability

We offer skincare and wellness products, educational content, and limited custom services. Product availability, pricing, and offerings may change at any time without notice. We reserve the right to limit quantities and to refuse service where permitted by law.


2) Orders, Payments & Financial Transactions

By placing an order, you agree that:

  • You are authorized to use the payment method provided.
  • All prices are listed in [USD] unless otherwise stated.
  • Your order is not confirmed until payment is successfully processed and you receive an order confirmation.

We reserve the right to cancel or refuse any order for reasons including suspected fraud, unauthorized transactions, pricing errors, inventory issues, or misuse of our services.


3) Custom Orders (Limited Availability)

Custom orders are offered in limited slots and are first come, first served, as posted on our website or communications. Custom orders may require additional processing time. Once a custom order is approved and production begins, it may be non-refundable except where required by law.


4) Shipping, Returns & Cancellations

Shipping timelines are estimates and may vary due to carrier delays or circumstances beyond our control.
Our return/refund policy is outlined in [Returns & Refunds Policy ] and is incorporated into these Terms. We reserve the right to refuse returns that do not meet policy requirements.


5) Product Use, Skin Sensitivities & Disclaimer

Our products are intended for external use only unless otherwise stated. Results vary by individual. While we prioritize gentle formulations and offer options such as nut-free products, we cannot guarantee a product will be suitable for every person.

You are responsible for:

  • Reviewing ingredients before use
  • Performing a patch test
  • Discontinuing use if irritation occurs
  • Consulting a licensed healthcare professional for medical concerns

Nothing on our website is medical advice and does not replace professional care.


6) Website Content, Accuracy & Downtime

We work to keep information accurate and up to date, but we do not guarantee that product descriptions, pricing, availability, or other content is always complete, current, or error-free. We may correct errors and update information at any time without notice.

We are not liable for website downtime, interruptions, or technical issues beyond our reasonable control.


7) Intellectual Property (Copyright & Brand Use)

All content on this website—including text, product names, designs, imagery, branding, and logos—is owned by Dolce Pelle or used with permission and is protected by intellectual property laws.

You may not copy, reproduce, modify, distribute, sell, or exploit our content without written permission. Limited sharing is allowed for personal, non-commercial use only, provided proper attribution is given and content is not altered.


8) Acceptable Use & User Behavior

By using our website or services, you agree not to:

  • Engage in unlawful, abusive, harassing, discriminatory, or hateful behavior
  • Post or transmit spam, promotions, scams, or misleading content
  • Attempt to hack, disrupt, or interfere with our website operations
  • Use our services to violate the rights of others

We reserve the right to restrict access, remove content, or refuse service for violations of these Terms.


9) Account Access & Termination

If you create an account, you are responsible for maintaining the confidentiality of your login information. We may suspend or terminate accounts, orders, or access to services if we believe there is fraud, misuse, policy violations, or risk to our community or business.


10) Limitation of Liability

To the fullest extent permitted by law, Dolce Pelle is not liable for indirect, incidental, or consequential damages arising from your use of our website, products, or services. Our total liability for any claim will not exceed the amount you paid to us for the product or service giving rise to the claim.


11) Indemnification

You agree to defend and hold harmless Dolce Pelle from claims, damages, or expenses (including reasonable legal fees) arising from your misuse of our website, violation of these Terms, or infringement of any rights.


12) Privacy

Your use of our website is also governed by our [Privacy Policy ], which explains how we collect and use personal information.


13) Changes to These Terms

We may update these Terms at any time. Changes will be posted on this page with an updated “Effective Date.” Continued use of our website or services after updates means you accept the revised Terms.


14) Governing Law

These Terms are governed by the laws of [State/Country], without regard to conflict of law principles.


15) Contact

For questions about these Terms, please contact us at:
Email: thedolepelle@gmail.com or contact@thedolcepelle.co
Business Name: Dolce Pelle LLC
Location: Atlanta, GA

Effective Date: 01/26/2026

Return/ Refund & Privacy Policy & Disclaimer

Privacy Policy

Effective Date: [Month Day, Year]
This Privacy Policy explains how Dolce Pelle (“we,” “us,” “our”) collects, uses, shares, and protects your information when you visit our website, place an order, sign up for emails, or interact with our services.


1) Information We Collect

We may collect the following:

Information you provide

  • Name, email, phone number, shipping/billing address
  • Payment details (processed by secure third-party providers; we do not store full payment card numbers)
  • Order history, product preferences, custom order requests, and messages you send us

Information collected automatically

  • Device/browser information, IP address, pages viewed, and site activity (via cookies and similar tools)

Marketing preferences

  • Email subscription status, and how you engage with our emails (opens/clicks), if enabled


2) How We Use Your Information

We use your information to:

  • Process orders, payments, shipping, returns, and customer support
  • Communicate order updates, confirmations, and service messages
  • Improve our website, products, and user experience
  • Prevent fraud and protect our business and customers
  • Send marketing emails (only if you opt in; you can unsubscribe anytime)


3) Cookies & Analytics

We use cookies and similar technologies to help our website function, remember preferences, and understand site performance. You can control cookies in your browser settings, though some features may not work properly if cookies are disabled.


4) How We Share Information

We may share your information with trusted third parties only as needed to operate our business, such as:

  • Payment processors, shipping carriers, email service providers, website hosting, analytics providers
  • Legal and regulatory authorities if required by law
  • Business partners only when necessary to fulfill your request (e.g., shipping/fulfillment)

We do not sell your personal information.


5) Data Security

We take reasonable steps to protect your information. However, no method of transmission or storage is 100% secure.


6) Your Choices & Rights

Depending on your location, you may have rights to:

  • Access, correct, or delete your personal information
  • Opt out of marketing emails (unsubscribe link in every email)
  • Request information about how your data is used

To make a request, email us at contact@thedolcepelle.co or thedolcepelle@gmail.com


7) Children’s Privacy

Our website is not intended for children under 13 (or under the age defined by your local law). We do not knowingly collect personal information from children.


8) Changes to This Policy

We may update this Policy from time to time. Updates will be posted with a new effective date.


9) Contact

Questions? Contact us at:
Email: contact@thedolcepelle.co or thedolcepelle@gmail.com
Business Name: Dolce Pelle LLC
Location: Atlanta, GA


Returns & Refunds Policy

Effective Date: 01/2026
At Dolce Pelle, each order is prepared with care. Because skincare is personal—and for hygiene and safety reasons—our returns policy is designed to protect you and our community.


1) Final Sale Items

The following are final sale and not eligible for return or refund (unless required by law):

  • Opened or used products
  • Custom orders / personalized formulations
  • Digital products (if any)
  • Sale/discounted items (unless marked otherwise)


2) Returns for Unopened Products

We may accept returns for unused, unopened products in their original condition within [14/30] days of delivery.

To be eligible:

  • Product must be sealed/unopened and in original packaging
  • Return request must be made within the return window
  • Customer is responsible for return shipping costs unless the return is due to our error

3) Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact us within [48/72] hours of delivery at contact@thedolcepelle.co or thedolcepelle@gmail.com with:

  • Order number
  • Clear photos of the item(s), packaging, and shipping label
  • Name and date of order 

If approved, we will offer one of the following (at our discretion):

  • Replacement
  • Store credit
  • Refund (to original payment method)

4) Allergies, Sensitivities & “Didn’t Work For Me”

We are proud to support sensitive skin and offer options such as nut-free products. However, individual skin reactions can vary. We cannot accept returns of opened products due to hygiene standards.

If you experience a reaction:

  • Discontinue use immediately
  • Contact a licensed healthcare professional if needed
  • Email us and we’ll do our best to help you troubleshoot with safe-use guidance

5) Cancellations & Order Changes

  • Orders may be eligible for cancellation or changes within [48 hours] of purchase, before processing begins.
  • Once an order is in production, packed, or shipped, it cannot be cancelled.

Custom orders cannot be cancelled once formulation/production begins.


6) Refund Timing

If a return is approved:

  • Refunds are processed after items are received and inspected
  • Banks may take [5–10] business days to post the refund

7) How to Start a Return

Email thedolcepelle@gmail.com or contact@thedolcepelle.co  with:

  • Subject: “Return Request – Order #[____]”
  • Your order number and reason for return
  • Photos (if damaged/incorrect)

Disclaimer

Effective Date: 01/2026
The information provided by Dolce Pelle on our website, product labels, emails, and social channels is for general informational purposes only.


1) Not Medical Advice

Our products and content are not intended to diagnose, treat, cure, or prevent any disease. Nothing we share should be considered medical advice. Always consult a licensed healthcare professional regarding medical conditions, allergies, pregnancy, or concerns about ingredients.


2) Skin Sensitivity & Patch Testing

Even gentle products can cause irritation for some individuals. We recommend:

  • Reviewing full ingredient lists before use
  • Performing a patch test (inner arm) prior to full application
  • Discontinuing use if irritation occurs


3) Nut-Free Options & Cross-Contact

We offer nut-free options where indicated. However, we cannot guarantee a completely allergen-free environment. If you have severe allergies, please contact us before purchasing so we can advise based on current production practices.


4) Results Vary

Skincare results depend on many factors (skin type, environment, routine, and consistency). Individual results will vary and are not guaranteed.


5) External Links

Our website may include links to third-party sites. We are not responsible for the content, policies, or practices of external websites.


6) Limitation of Liability

To the fullest extent permitted by law, Dolce Pelle is not liable for any damages resulting from the use or misuse of our website, content, or products. Your use of our products and website is at your own risk.


7) Contact

Questions about this Disclaimer? Contact us at thedolcepelle@gmail.com or contact@thedolcepelle.co.

  • Privacy Policy
  • Terms and Conditions

Dolce Pelle

2221 Peachtree Rd Ste D 5045, Atlanta, GA 30309, USA

Contact@thedolcepelle.co - thedolcepelle@gmail.com

Copyright © 2026 Dolce Pelle  - All Rights Reserved.

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